Results-Based Accountability

Evaluating program outcomes in a social services organisation in New Zealand

In times of financial constraint, social services organisations reliant on external funding from government, community and philanthropic sources are under increasing pressure to demonstrate to their stakeholders the difference they are making to their client's lives. This can present a challenge for organisations, encouraging them to move beyond traditional methods of financial accountability. From collecting data on the level and extent of their services, they need to explore new accountability tools that best demonstrate client outcomes to stakeholders. Read more